There are 5 Knowledgebase found under "Buying and Selling"

There are rare cases where we may take the step of removing a rating or review. If there are repeated or severe violations by a buyer, we may even suspend the buyer or cancel their account. We have the last say on whether a rating or review violates this policy.

If you want to ask questions about how an item works before buying, need help using an item you’ve purchased or just want to tell an author how much you love their work, that’s great!

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As a customer of Envato Market, you’ll have a clear indication of the level of post-purchase support offered by the author before you complete the purchase of an item on ThemeForest or CodeCanyon.